Robert, I appreciate you looking into your San Jose BMW parts warehouse and finding that critical tail-part to make the scene happen. I can't thank you enough for sending it overnight to the location for the saturday afternoon shoot!
B.S. - Sanama City, FL
Thanks for the follow thru's with my engine [omitted], gotta say you and your crew have been great as far as tracking my stuff and keeping me informed. Better than these other dealerships we've dealt with in the past.
M.R. - New York, NY
To whom it may concern:
On October 28, 2005, I purchased a Vespa GT200 from San Jose BMW. Shortly after getting my Vespa home I had problems with it. I spoke with Sales Rep, Pete Tachis, who assured me that they would correct the problem to my satisfaction, which they did.
I am writing this letter to let you know how happy I am with the way Pete and the staff at San Jose BMW handled my problem. I was impressed with the professionalism and courtesy that was displayed. Peter Tachis and the staff at San Jose BMW should be commended for their excellent service and customer satisfaction.
I've only had my Vespa GT a couple of weeks and it makes mundane errands fun. I look forward to a long relationship with San Jose BMW.
M.G. - Fremont, CA
I purchased my 02 LT back in October and just wanted to let you guys know that I have never been so pleased with a dealer as I have been with San Jose BMW. They always find a way to make you happy, The service department is well run and the techs know what they're doing. Your bike is done on time every time. The parts department has just about everything you need and if they don't it'll be there in a day or two. The sales department still to this day asks how things are going and is there anything they can do. SJ BMW takes an interest in you and your bike. I highly recommend them.
M.S. - Los Gatos, CA
Thanks for restoring my confidence in BMW. Your attention to detail and customer satisfaction makes you a highly prized spokesman. Thanks.
J.K.
Dear Chris,
Just a few lines to let you know I got my fork brace back from you with the recommended instructions on how to install it. I stil had my doubts, but with all the bad weather we've been having and with the knowledge that the brace was checked by experts, I decided to give it one more try.
You guessed it, I finally got it on. It was a tight fit but with the instructions in hand I closed my eyes, gave a tug and the brace went over the fender. What a relief!
Last Saturday I was able to go for my first ride of the year. I rode 520 miles and there was a tremendous difference in the handling, very little wobble and a great feel for the road. I'm really happy I didn't give up on your product, it's a real performance boost.
Thanks for all your help, Chris. I couldn't have done it without you. It was a real pleasure dealing with your fine company and I won't hesitate for a moment to buy any of your products in the future.
Thanks again for all your help and concern.
R.B. - Woodland Hills, CA
First of all I would like to thank you for sending me a replacement ratio rocker while I was semi-stranded in Utah. I greatly appreciate your willingness to support your customers. It was also nice to talk to you guys at Durango. That was a HOT ride!!!
I first purchased your ratio rockers for my '82 R100 RS about 9 months ago before I dual plugged the heads. With the stock 8.2:1 pistons there was a genuine increase in performance and ease of starting. With the addition of dual plugs, 9.5:1 pistons, your SS valves and guides and the DYNA ignition, I am very pleased with the performance of my machine.
R.W. - Monterey, CA
Having recently converted from Harley-Davidson motorcycles to your motorcycles this letter would have primarily been written emphasizing all the superb qualities of your products. But, after purchasing a R1100RS and a R1100R from San Jose BMW last month, I had to write you and express my deep satisfaction with the service and support from that dealership.
Chris Hodgson (Owner), Peter Connolly (Sales Manager), and Joson Freeland (Head Mechanic) have for me set the standard in customer service and support. Of the eleven cars and motorcycles I have purchased in the past seven years, San Jose BMW's customer-oriented approach has far surpassed my wildest expectations.
Their continual extra personal effort in meeting my motorcycling needs and providing technical and motorcycle riding advice have won my allegiance to them and to your company. I have never experienced this kind of support before from other automotive/motorcycle dealerships.
In my future travels throughout North America and Europe I hope to encounter other BMW dealerships that display the same kind of customer service and support as San Jose BMW. The quality and capability of your products sell themselves but the people of San Jose BMW develop relationships at the "grass roots" level which result in a lifetime of product support and customer satisfaction.
M.S. - Hermosa Beach, CA
I wanted to write and thank you for the outstanding work you and your crew did on my R11S. Riding it home to Los Angeles I had the impression that I was riding a completely different motorcycle. The power and throttle response were incredible, and the vibration level is now consistent with what I'm accustomed to on an Oilhead Boxer. My complements to you and your staff for validating my decision to bring the bike to San Jose BMW for service. Thanks again for all of your help in sorting this bike out for me. I'll look forward to seeing you again soon.
G.E. - Nebraska
This letter is in regards to the recent survey card that I received from San Jose BMW. As all of the contact I have had with San Jose BMW has been by telephone, the questions on the survey card did not really apply to me. Furthermore, the services that I have received from San Jose BMW is of such extraordinary quality that a mere questionnaire will not convey my satisfaction.
I own a bike with 26,000 miles. After a hard summer of riding it was apparent that I was going to need valve work soon. I was having to adjust my valves about every 1500 miles and was losing about 2 to 3 thousandths on each adjustment, especially on the exhaust valves. Being a new BMW rider I asked around and found one name that kept coming up for quality machine work - San Jose BMW. About mid-January I decided to take the plunge and pulled my heads and sent them to you for an unleaded conversion.
Upon receiving my heads a San Jose BMW technician (Curt I believe) called me to discuss the work to be done. At that time he convinced me that I should also go with dual plugs, an ignition booster kit, a mild port and polish job and some head milling. I was quite apprehensive, not only with the cost, but about modifying the bike with aftermarket parts and modifications. He assured me that all the parts were of excellent quality and reliability, and would mount like factory parts.
To make a long story short, these modifications were the best thing I could have done! I have a lot more power and get incredible gas mileage to boot. Prior to this work I was getting a consistent 40 - 43 miles to the gallon. Now I get 52 - 55 miles to the gallon with a full touring load and, within reason, can run with nearly anyone in the mountains. THat's right - 55 miles to the gallon. I checked it repeatedly, checked the calibration on my trip odometer, and did everything possible to ensure accurate mileage measurements as I couldn't believe it myself. Talk about having your cake and eating it too - more power and better mileage. After running 1800 miles I checked my valves. They required no adjustment.
Anyway, I hold the employees of San Jose BMW in highest regard. I talked to Chris and Curt, as well as several employees, on numerous occasions. They were always extremely couteous and helpful. I felt they always placed my interests first. In other words, it's a joy doing business with a company that really cares about the customer.
M.B. - Sunnyvale, CA
I just wanted to drop you guys an e-mail to say thanks for your help with my K75. You guys showed me that a smaller shop does not mean less service. You did more for me than [omitted] ever would have and your prices were much more pleasing to deal with.
J.N. - Palmdale, CA
Just wanted to say thank you for the quick and professional service you gave us. The new tires are just great and served us well for the reminder of our trip ~ it was sure a lucky chance that brought us to your dealership.
S.L. - Santa Clara Police Department, CA
I would like to take this opportunity to extend my thanks for the effort you and your staff provided during our recent police motorcycle selection. You were professional, responsible and reliable from the beginning. Your Service staff, particularly Willie, was very helpful. He worked hard at the design and machining of the "intersection lighting" bracket that was added on to the Code 3 system, which had been provided by the factory. We are pleased that this addition has worked so well and will clearly increase our officers safety. In addition, I have heard nothing but compliments from our officers who have returned for the initial break-service. They say that Josh and your technicians have been great to work with.
B.D. - San Jose, CA
I got to Marty's in time to get a pair of coil wires and got my bike running late Saturday. The dual-spark upgrade is very nice. Subtly more powerful where one can use it, no more hesitation. I dumped my Techlusion 1030 and don't miss it. Thanks again!
K.U. - California
Paul is extremely happy with his GS, but more importantly both of us were very impressed with your customer service. After our experience at [omitted] it was nice to see the other end of the spectrum. Thanks for the effort.
C.O. - San Francisco, CA
Mr. Hodgson,
I want to let you know that I appreciate the professional service I received from Doug Shaw, your sales rep.
In the beginning of January, I called to inquire about MCs for sale. By the end of the day, I had agreed to buy a K75S from him. At no time during our conversation did I feel he was trying to "oversell" or convince me he knew what I needed. He was professional, matter-of-fact, and in plain words, just seemed like a nice guy. (And I love my new MC!).
Thank you - it was a pleasure doing business with San Jose BMW.
R.F. - San Jose, CA
Dear Mr. Hodgson:
Just a quick note to tell you how much I appreciated the assistance you gave to me at the 49er Rally last weekend. Were it not for your gracious offer of help, I (and my family) would have been tremendously inconvenienced. Thank you again. I shall never hesitate to heartily recommend San Jose BMW to anyone seeking motorcycle advice, service, or a new motorcycle - be it a BMW or a Vespa.
I.S. - California
Just a quick plug for SJBMW - they are really a class outfit. Everyone is very dependable [omitted] and everyone was helpful, cooperative and very friendly. The guys worked as a team, and were prepared for the project. There was no standing around and waiting for someone to act. Thanks Chris, Ted, Kennan, Robert, Jason and Jesse) The techs had the bike apart and back together quickly, and there ware no glitches.
M.S. - Los Gatos, CA
To my taste, this place is the BMW of German restaurants. Thank you for the cordial, professional attention to me and my machine.
N.B. - Sonoma, CA
Dear Mr. Hodgson,
I am writing to say thank you very much concerning the extremely pleasurable motorcycling experience my brother and I had courtesy of San Jose BMW.
Mindy was a complete professional in very sense of the word. She called well in advance to confirm our reservations and pick-up times, leaving nothing to chance.
Upon our arrival, she was very courteous and pleasant. She made sure our motorcycles were thoroughly prepared and gave an excellent presentation on the safe and proper operation of the motorcycles. While we were gone, she was kind and caring enough to watch my car. Few employees are so thoughtful to have done beyond which they are required to do.
In closing, I would like to say that she provided a level of customer service and satisfaction which was nothing short of superior. I am confident that she is a very valuable member of your organization. Please know that employees like her are very rare.
We look forward to having Mindy handle our rentals in the future.
S.H. - San Jose, CA
Thanks for working with me on the antenna thing for my RT. [omitted] this is the kind of "service" that separates you from the rest of the pack.
B.P. - San Leandro, CA
Thanks Josh, Robbie and everyone at San Jose BMW for making our trip safe and enjoyable. You have an excellent service department.
A.X. - Bay Area, CA
Well, when I called for my 12,000-mile service I was quoted $459.00 from [omitted]. That is minus the oil, oil filter, spark plugs, air filter and brake fluid I already changed. I thought wow that is a lot. So on a fluke, I called San Jose BMW and was told that the service would be $308.00. Guess what, I took it there and walked out of the door for $279.00. What a price difference. Everyone there was very nice and all communicated well with each other. And now for the bonus: THEY WASHED MY BIKE SPARKELING CLEAN and put shinny stuff on all the black parts. Look almost new when I drove away. Thank you San Jose BMW.
M.P. - Huntington Beach, CA
I shut off the Techlusion 83i and reinstalled the pink CCP. With this configuration the bike surged wildly before. After installing the SJBMW
dual plugging kit there is no perception of surging at all now. Besides that it idles and starts beautifully and pulls from a standing start without any of the normal hesitation it always had. Amazing what an extra plug can do. No wonder BMW made the change. They should have done it years ago.
Overall I was very pleased with the entire experience. You and your guys at SJBMW are very cordial and helpful. The actual results speak for themselves. The bike runs great and the cost was reasonable. For the mechanically capable crowd spending $350 for a Techlusion R259 or $485 for the real thing isn't a hard decision to make.
California Highway Patrol
Pete:
The enclosed is just a little appreciation to you and your team for excellent service that occurred on February 22, 2006 that was indeed "above and beyond". Not only did you expeditiously repair an officer's rear tire, but you took on the task of replacing our Sergeant's main battery and starter after his motorcycle was brought into you shortly before closing.
We can't thank you enough and hope everyone enjoys our way of, once again, saying thanks!
D.D. - San Jose, CA
Dear Service Dept:
I want to take this opportunity to properly thank one of your technicians, Mr. Willie Hodgson, for a job well done on my MP3 400 last week. I brought it in for the first 600 miles service and ended up leaving your establishment with two new HID Xenon 4300K headlights as well. Every sign on the side of the roads and freeways light up like a Christmas tree now. I feel much safer riding in the dark now that I can see much better the path ahead of me.
I also want to thank Willie for going Above and Beyond the Call of Duty (ABCD) in installing the HID lights. The difficult part was finding good locations to mount some of the small electrical boxes from the wiring cables especially in the area underneath the front panel since there was very little room to work with. Awesome Willie put on his 'thinking cap' and searched for the best possible areas for me rather than mounting the cables at the first site he saw. The cliche, "Thinking outside the box" definitely reflected Willie's skills & strengths as a technician. Moreover, Willie's friendly personality made me feel like we were good buddies from grade school.
Again, thank you very much Willie for making my first time 'service' a pleasant one.